Shipping and Delivery Policy

At Dogs Nation, we’re proud to offer convenient online ordering and reliable delivery of quality pet products. Please review our Shipping & Delivery Policy before placing an order.

1. Shipping Coverage

We currently ship pet products within:

  • Coimbatore , Tamil Nadu, India.

We do not offer international shipping at this time.

2. Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Methods

We offer the following delivery options:

a. Standard Shipping

  • Estimated delivery: 3–7 business days
  • Carrier: Local Courier
  • Flat rate or Free

b. Local Delivery (if applicable)

  • Available within 10 kms of Dogs Nation HQ
  • Delivery time: Within 1–2 business days

4. Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information (if available). Please allow up to 24 hours for tracking details to become active.

5. Delivery Issues

Dogs Nation is not responsible for:

  • Delays caused by the carrier
  • Incorrect shipping addresses entered by the customer
  • Lost or stolen packages marked as “delivered” by the carrier

If your package is delayed or missing, please contact the carrier directly using the tracking information provided. You can also reach out to our support team for assistance.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

7. Order Changes & Cancellations

  • Orders can be changed or cancelled within 12 hours of placement, provided they have not yet been processed or shipped.
  • To request a cancellation, email dogsnationpetboarding@gmail.com as soon as possible.

8. Returns & Refunds

For returns or refund information, please refer to our Returns & Refund Policy.

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